Frequently Asked Questions

What is a scooter suitcase?

A scooter suitcase is a piece of luggage that integrates a scooter platform attached to the suitcase. This design aims to make travel more enjoyable and efficient by allowing kids to scoot around airports, train stations, while carrying their essentials.

What makes Roll Rider different from other scooter suitcases?

We researched and designed Roll Rider with high-quality materials to withstand the journey of double duty work as a scooter and suitcase! Our lean-to-steer system provides an intuitive riding experience for kids and is the safest modality for a variety of ages. Our multi-height handlebar and durability enables this scooter to grow with your rider. The easy-to-use zipper pulls and thoughtful sections with large interior capacity maximize space and enable your young rider to begin to pack independently.  Our easy fold mechanism can be self-operated by most kids themselves. The TSA compliance and ease of use, combined with adjustable handlebars and a spacious, organized interior, make it the perfect travel companion for kids.

Who can use Roll Rider

With adjustable handlebar height, we designed Roll Rider to be safe for children ages 3-12 who are between 30 - 60 in tall and weigh no more than 120 lbs. Of course, you know your child best! If they can stand steady and kick, give it a roll!

Do you accept returns?

As per our Return & Exchange Policy:

Returns are not accepted unless product arrives damaged. If item is damaged, please reach out to support@rollrider.com and share photo of damage as soon as possible and we will work to get you a replacement.

What are the dimensions and weight of Roll Rider?

When folded, Roll Rider is 25 x 13 x 12 inches, which is within the TSA carry-on dimension limits and major airlines.* The carry-on case itself is 17 x 10 x 13 in and has an 18-liter case capacity (up to 30 lbs), perfect to pack for a weekend away or use as a carry-on only for longer adventures. With front and back compartments to easily pack enough clothes and plane or train ride essentials separately.

*We recommend checking the carry-on luggage dimensions for your airline before traveling with Roll Rider as planes vary - most bins should enable an easy fit in an overhead bin particularly if you angle the suitcase or place it sideways.  In a pinch, Roll Rider can be squeezed under the seat in front of you.

Is the Roll Rider scooter suitcase TSA compliant?

Yes, Roll Rider is TSA compliant and is within the carry-on luggage dimension limits for major airlines. Always double check your specific airline’s carry-on luggage size restrictions before traveling as all overhead bins are different. 

How do you fold and unfold the Roll Rider scooter suitcase?

To unfold, pull the colored tag to unlock, then lower the scooter until it clicks into place. To raise the handles, press the button at the top and pull the handlebar upwards. When you’re ready to fold, reverse the process, ensuring the scooter locks back into position.

How do I adjust the handlebar height?

The handlebar height is easily adjustable to accommodate growing kids with three different heights (base level, mid-height, and fully extended). Simply press the button located on the handlebar and slide up or down to your child’s preferred height. Make sure it clicks into place before use.

Are there any safety considerations when using Roll Rider?

We recommend wearing a helmet and protective gear while riding. Ensure your child is riding on smooth, flat surfaces and that the rider is cautious of obstacles. Always supervise children when using Roll Rider, especially on ramps or inclines, to prevent falls. Some practice at home prior to a trip never hurts!

How can I clean my scooter suitcase?

You can clean the exterior with a damp cloth and mild detergent as needed. Ensure that any moving parts, such as wheels and folding mechanisms, are free from debris. 

How does my child steer his/her Roll Rider?

Roll Rider is a lean-to-steer scooter. Instead of turning the handlebars to change directions, riders shift their body weight by leaning left or right, allowing for a more intuitive and stable riding experience.

Can the scooter function be locked when not in use?

Yes, when folded, the locking mechanism allows for the scooter platform to fold up and stay securely in place.  You can still extend the handlebar enabling you to pull the Roll Rider like a normal roller suitcase. This ensures the scooter doesn’t accidentally unfold when not in use or during storage.

Can the Roll Rider scooter suitcase be used as a regular suitcase?

Yes! When folded, Roll Rider functions as a fully functional suitcase. The sturdy wheels and retractable handlebar make it easy to maneuver as regular luggage.

How do I store my scooter suitcase when not in use?

When not in use, you can store your Roll Rider upright like a regular suitcase. The folding mechanism makes it compact and easy to store in a closet, corner, or under a bed.

Is the Roll Rider scooter suitcase water-resistant?

Roll Rider is designed to be water-resistant, providing protection against light rain and splashes. However, it’s not intended for prolonged exposure to heavy rain or water immersion.

Will the scooter tip over?

Our scooter suitcase is carefully designed to self-balance, ensuring that it remains upright even when it’s fully packed. We recommend practice and riding with care to avoid tipping.

A part broke off of my scooter suitcase. Can I get it repaired/replaced?

Yes, we offer a variety of replacement parts and solutions (based on availability). Should anything need to be repaired or replaced, please reach out to our customer service team by emailing support@rollrider.com.

My Roll Rider came damaged. What should I do?

Please email us at support@rollrider.com as soon as possible with a description and image of the damage and we will work to get you a replacement.

 Can I use Roll Rider as checked luggage?

Yes, the Roll Rider scooter suitcase can be used as checked luggage; in this case re recommend placing a bag over the scooter for transit. Most customers use this product as a carry-on to prevent damages and for convenience of travel to your airport gate.